We appreciate each and every order. Orders keep this site functioning-  paying for website costs such as hosting, design, and updates. Thank you for making this possible.

Policies

We strive very hard to fulfill every order in a timely manner. The products we carry on the site are either our own products or equipment that we have used personally on investigations that we feel are high quality and a necessity when it comes to paranormal investigating.

-Chris Fleming

Our Rights To Sell

We reserve the right to refuse a sale to any customer for any reason. We reserve the right to cancel any customer's order for any reason. In either case, the customer will be notified and if charged, will receive appropriate credit. We reserve the right to limit the quantity of any product ordered. While we do keep everything in stock, in the event we run out of stock your order will be placed on back order and you will be notified. However, should a product become discontinued we will notify you and refund your money if you are not interested in a substitute.

Warranty

Our suppliers, warrants their products against defects in materials and workmanship for a period of 60 days from the date of purchase, and agrees to repair or replace any defective unit without charge. If you have a model that has since been discontinued, an equivalent product will be substituted if available. This warranty does not cover Batteries, pH probes, or damage resulting from accident, misuse, or abuse of the product. In order to obtain warranty service, simply contact me and I will direct you to the appropriate person who can handle your issue. Warranty may vary on certain items. In certain instances we may assist customers with repairs. 

Retruned merchandise must include a Return Authorization.  Failure to include this document will delay or void refund.  Please send an email to our site if you have any questions. Email us at chris@unknownmagazine.com

Payment

Payments are processed via PayPal. A PayPal account is not needed. 

Shipping Policy

• Standard 3-7 business days ( For one issue magazine sales and smaller items)
• USPS Priority mail 2-3 days ( all equipment) Insurance and delivery confirmation included
• UPS larger orders will be shipped UPS (large equipment orders) * UPS Does Not include Saturday & Sunday as a business day. So if you order something on a Friday it would be delivered on the following Monday.
  (Note: in the rare event I am out of town the order will go out the following day of my return)

  International Orders

  We ship to international addresses by USPS Global Airmail Letter or Parcel Post. Rates vary depending on destination and weight of package. On orders outside the U.S.A., we bill actual shipping charges via USPS Global Airmail Letter Post, plus a $3.50 handling fee. International shipping costs vary widely depending on the destination, from $5.00 to more than $60.00. Please for exact shipping charges on international orders. Please contact USPS to calculate a "guesstimate" of the shipping charges.

  Important Notice:

  • We will not accept International orders with Post Office ship to addresses. Your name and address must correspond to your credit card billing information in order for us to ship.
  • Additional Duty and Custom fees may apply depending on where you live. These fees are imposed by the Government where the customer resides, not Unknown Mag. The Customer assumes all responsibility for any additional fees related to their purchase.
  • We do not ship orders internationally where the bill to and ship to addresses are different or the name on the credit card/Paypal differs.
  • We can not ship orders without proper Paypal  approval authorization.

  Standard Return Policy

  It is our standard policy to accept return merchandise within 2 weeks of the order date. To be eligible for return, the merchandise and contents of the box must be in the original unopened box. If the contents have been removed, used or altered in any way and then placed back into the box, the merchandise may not be returned to us. If you have merchandise which is unopened and in the original package, we will issue you an RMA (Return Material Authorization) and will give you an address to ship the product to. Return shipping to us is at your expense unless the return is a result of our shipping error at which point we will rectify the problem promptly without expense to you. We will impose a 15% restocking fee if it is determined that the item has been used. Product that is returned to us without a RMA, will be returned back to the customer. Any item shipped FREE that is sent back to us within the 2 week return period, will incur a 15% restocking fee. All returns within the 2 week period will received full refund of item, plus any tax paid, minus shipping costs. Any merchandise that proves to be defective will be covered by the Manufacturer's standard Warranty Policy. Contact us and we will be happy to refer you to the proper customer service personnel to help you resolve your claim. Email us at chris@unknownmagazine.com
  
  

  Sale order, T-shirts and Limted items are non-returnable

  Sales Tax

  We are required by law to collect 8.75% Illinois States Sales Tax on all order that ship to distinations within Illinois. Orders shipped anywhere else in the United States are not subject to tax.